Frequently Asked Questions
If your question is not listed here, please contact our Customer Support Team. They are more than happy to assist you.
Yes. Chlorine-based disinfectants are corrosive to metals.
When used in ULV foggers, chlorine-based disinfectants can damage spare parts or shorten the life of the fogger. Vectorfog foggers have the Printed Circuit Board (PCB) and nozzle coated for protection against this.
You will need to put all the spare parts back to its original place and make sure that it fits perfectly without any wires coming out or slipping out of the case.
Note: Taking a picture/video of all the parts you’ll be removing helps to make sure that you’ll be putting it back in the right place.
Here’s a video link for your guidance.
Cleaning the nozzle cap without opening the unit is easy. You just need a mini screwdriver or anything alike that can fit onto the nozzle hole. Poke a few times to dislodge any solution build up.
Please click this link to see how you can do it.
You can get a screwdriver or any tool that can reach the wire mesh and dab it multiple times to loosen up any debris and solution build-up. Rinse the tank with water afterward.
Click this link for a sample process.
A motor test can be done using different devices. You can follow the instruction provided on the device to successfully perform a motor test and make sure that it’s not a motor issue.
Please check this video for a motor test option.
Spray test is important to ensure that the droplet size dial is properly working. Please turn on the unit and rotate the nozzle back and forth.
Click this link to check the video instruction.
Make sure that you have all the proper tools before opening the unit. Remove all screws that attach the case to each other and set them aside in order to easily identify which part it is for. Slightly open the unit multiple times to loosen and remove the nozzle.
Note: Take a picture/video to make sure that all screws and parts are properly put back in their place.
Click this link for a video guide.
Make sure that you have all the proper tools before opening the unit. Remove all screws that attach the case to each other and set them aside in order to easily identify which part it is for. Slightly open the unit multiple times to loosen and remove the nozzle.
Note: Take a picture/video to make sure that all screws and parts are properly put back in their place.
Click this link for a video instruction you can follow.
After opening the unit unplug all wires and hoses that block the motor. Then, remove the screws of the top cover and warm the casing using the torch or blower to loosen up and easily remove the motor inside.
Follow this video instruction to remove the motor from the case and this link for replacing the motor.
There are two ways to remove the nozzle and air cap. First, you can remove it by using a torch/blower to warm and cut it. This method is used without opening the unit but you’ll have to replace it since it won’t be reusable. The second option is you’ll have to open the unit and remove the screws.
Please check the FAQ – How do I open the case of my ULV fogger to get the full instruction on removing the nozzle. To put the nozzle back, please use a rubber mallet to prevent damage.
Please follow the video instructions below.
Step 1: Video link
Step 2: Video link
The inverter is placed differently base on the ULV fogger you have. Make sure that you remove the motor and hose so that you can easily replace the inverter. Please handle the wires carefully to prevent any damage.
Note: Taking a picture/video of all the parts you’ll be removing helps to make sure that you’ll be putting it back in the right place.
Click this link for a sample video instruction you can follow. It would be a little different depending on your unit.
There are two ways to remove the nozzle and air cap. First, you can remove it by using a torch/blower to warm and cut it. This method is used without opening the unit but you’ll have to replace it since it won’t be reusable. Second, you’ll have to open the unit and remove the screws.
Please check the FAQ – How do I open the case of my ULV fogger to get the full instruction on removing the nozzle. To put the nozzle back, please use a rubber mallet to prevent damage.
Please click this link for the step-by-step instruction.
Open the unit, remove the hose and unplug the wires connecting the battery and PCB. Then, unscrew the battery that is attached to the motor.
Check this video link for a full video instruction.
Once the case is opened, locate the check valve of your unit. Move the metal clip away from the check valve using pliers, then remove it from the hose. You can clean and remove any chemical build-up on the check valve or replace it with a new one.
Note: If cleaning the check valve wouldn’t, please contact us to order a replacement.
Please click this link for the video instruction.
Once the case is opened, locate the check valve of your unit. Move the metal clip away from the check valve using pliers, then remove it from the hose. You can clean and remove any chemical build-up on the check valve or replace it with a new one.
Note: If cleaning the check valve wouldn’t, please contact us to order a replacement.
Please click this link for the video instruction.
The fuse is located at the bottom of the unit for DC20. You need to lay the unit on the side and use a flat head screwdriver to unscrew the fuse case and replace the fuse if needed.
For C100+, C150+ & C20, unplug the cord from the unit and you can use a flat-head screwdriver to open the fuse case. Remove the fuse carefully to prevent damaging the fuse case.
Click this link for video instructions for DC20. If you need a fuse replacement, you can buy it at any hardware store near you and show the old one you have.
After opening the unit unplug all wires and hoses that block the motor. Then, remove the screws of the top cover and warm the casing using the torch or blower to loosen up and easily remove the motor inside.
Click this link to watch the step by step procedure.
The DC20 PCB is located inside the unit under the handlebar so you’ll need to remove everything to reach and replace it.
For all other models, open the unit and locate the PCB near the cord socket at the rear end.
You’ll have to remove each part (check valve, motor, battery, & tank) and make sure to take a video/photo to put everything back in the right place.
You can click this link for a video instruction for DC20 and this link for all other models of ULV fogger.
After opening the unit, you will have to detach all wires carefully to remove the switch and put it back the same way to make sure it will work properly.
Please contact us and send a photo or your switch to identify if it’s a old switch version or new new one.
Click this video link as a guide. This will apply to C100+, C150+, and C20.
You will need to remove all parts to reach the switch which is located in the handlebar. Unscrew the handlebar from the inside of the case and carefully unplug all wires to replace the switch.
Note: Taking a picture/video of all the parts you’ll be removing helps to make sure that you’ll be putting it back in the right place. Also, make sure the wires are completely inside the case before you tighten the screws and reassemble the unit.
Please check the video links below for complete instructions.
Step 1. Click here to watch a step by step video
Step 2. Click here to watch the conclusion to the step by step video
1. Once the unit is opened, detach all the hoses from the motor.
2. Remove the tank cap and pull the tank from the unit and remove all the hoses attach to the tank.
Note: Please take a photo/video to make sure that you are putting the parts back in the right place.
Please check this video link for a complete guide.
1. After the unit is opened, remove the metal clips attaching the hose to the air nipple.
2. Unscrew the air nipple that is attached to the water nipple inside the tank. Use an L shape wire/metal to take out the water nipple and return it back to its place.
Please use this video link below as a guide. Note: Make sure that you attach the right hose to the right air nipple as they have different functions.
Step 1. Click here to watch a step by step video!
Step 2. Click here to watch a step by step video!
The inverter is placed differently base on the ULV fogger you have. Make sure that you remove the motor, hose, and the tank. Once the inside cover is empty, unscrew the handle and the switch to unplug it from the wires.
Note: Please handle the wires carefully to prevent any damage. Taking a picture/video of all the parts you’ll be removing helps to make sure that you’ll be putting it back in the right place.
Click this link for a sample video instruction you can follow. It would be a little different depending on your unit.
- Check that the air cap is fully open.
- If the weather is cold, the inside of the machine may be frozen and spraying may not be possible. Try putting it in a warm room for a few hours before using it
- The strainer connected to the water nipple may be clogged. Submerge the strainer in chemicals you would typically use to clean the toilet or kitchen drain. Let it sit for 1 hour then rinse with clean water.
- If you are still unable to spray, replace the check valve or contact us to completely assist you.
Perform the test and cleaning video below.
Step 1. Blockage test video 1
Step 2. Blockage test video 2
Step 3. Nozzle cleaning video
This may be caused by a faulty inverter. Replacing the inverter should fix the problem. If it doesn’t please contact our Customer Service Team.
- Don’t lean the machine forward, doing so will cause liquid to leak from the air cap.
- After use, lean the machine back so the air cap points upwards and hold for 3 seconds. This will cause the remaining chemicals in the hose to be sucked into the tank.
- If it still leaks, replace the valve, nozzle cap, and air cap.
- Check that the air cap is fully open.
- If the weather is cold, the inside of the machine may be frozen and spraying may not be possible. Try putting it in a warm room for a few hours before using it
- The strainer connected to the water nipple may be clogged. Submerge the strainer in chemicals you would typically use to clean the toilet or kitchen drain. Let it sit for 1 hour then rinse with clean water.
- If you are still unable to spray, replace the check valve.
Please contact us for spare parts and to fully assist you.
Please stop using the unit. The Printed Circuit Board (PCB), motor and/or power cable may need to be replaced.
Contact us to assist you with the spare part replacement.
This is most likely due to the motor being on its last legs. Change the motor and your fogger should work as good as new.
Please contact us to assist you with the spare part replacement.
Our ULV fogger rarely causes this issue. Replacing the motor should fix the problem.
Please contact us to assist you with the spare part replacement.
Battery Operated Foggers:
- It may have been discharged, plug it into the charger until the green light turns on
Electric Foggers:
- Try another power cable.
- The fuse may have burnt out. Replace the fuse and see if the fogger turns on. You can buy a fuse at any hardware store near you.
Please contact us to assist you with any spare part replacement.
- Check if the air cap is fully opened.
- If the weather is cold, the inside of the machine may be frozen and spraying may not be possible. Try putting it in a warm room for a few hours before using it
- The strainer connected to the water nipple may be clogged. Submerge the strainer in chemicals you would typically use to clean the toilet or kitchen drain. Let it sit for 1 hour then rinse with clean water.
- If you are still unable to spray, replace the check valve.
Please contact us to assist you with the spare part replacement.
- Ensure that the power cable is firmly plugged into the machine. If you have another power cable, please try to use it first.
- Replace the following one at a time to ensure that they are not the problem, the power cable, Printed Circuit Board (PCB), and the motor.
Please contact us to assist you with the spare part replacement.
Leakage can be caused by a hole or damage in the tank. You can patch a tiny hole using plastic epoxy or plastic glue. If you prefer to replace the tank, please contact us.
You can use a majority of the solutions or disinfectants in the market. However, we highly recommend that you refrain from using those that can cause oxidation, clog the hose and check the valve or cause other issues.
Types of solutions and disinfectants we DO NOT recommend:
- Oxygen-based
- Flammable chemicals such as alcohol and ethanol
- Any with a thick viscosity
- Strong acids/strong alkali agents
- Powder
Regardless of the solution you use, please make sure to rinse your unit every after use and don’t let the solution sit in the tank for too long.
Disclaimer: Warranty may be voided if we confirm that the main cause of the issue is due to the use of a solution/disinfectant that is not recommended or due to corrosion.
Replace the Printed Circuit Board (PCB) as it may have been damaged.
Please contact us to assist you with the spare part replacement.
- Viscous liquids
- Powders
- Flammable volatile substances
- Strong acidic liquids with a pH of 4 or lower
- Strong alkaline liquids with a pH of 10 or higher
- Detergents
Chlorine-based disinfectants such as hypochlorous acid and sodium hypochlorite water are the most damaging to the machines